Return Policy

SOUL Electronics guarantees satisfaction on all SOUL Electronics products. If you are not completely satisfied with your SOUL product, you may return your item for any reason within 7 days.

Returned items must:
Packaging must be sealed and not opened
Include all accessories
Have original packaging
Have the serial number or UPC (barcode)


RETURNING A PRODUCT

Please contact or visit the SOUL United Kingdom service centre:

2 Flanders Park, Hedge End
Southampton, Hants, SO30 2FZ
United Kingdom
Tel: 01489 796979
Email: productenquiriesUK@soulelectronics.com

Operating hours:
Monday to Friday: 9am to 5pm
Close on Weekend & Public holiday

SHIPPING

Customer is solely responsible for the shipping cost back to us. SOUL Electronics is not responsible for any loss or damage during the shipping.


PRODUCT RECEIVED

Once the return is received and verified, we will send a confirmation email and credit the payment method used to make the purchase. Refunds must be issued to the same credit card, debit card or other form of payment used in the original transaction. Please allow several days for the refund to be processed. If there is any condition for refund, it will take around 30 days to be process subjected to the payment method.


FINE PRINT

Only products purchased directly from uk.soulelectronics.com can be returned to us.

 

 

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